How to request data deletion
To request deletion of selected TwinGarden data without deleting your account, email us from the address connected to your TwinGarden account, or include that account email in your request.
Email data deletion request- Send an email to growtwingarden@gmail.com.
- Use the subject line: TwinGarden data deletion request.
- Include the email address used for your TwinGarden account and the sign-in method you used, such as Google or Facebook.
- Describe the data you want deleted and any details needed to identify it, such as a plant name, garden site, date range, photo, journal entry, AI memory, or quiz data.
We may ask for limited additional information to verify that the request is coming from the account owner before deleting data.
Data you can ask us to delete
You can request deletion of selected data linked to your TwinGarden account, including:
- Garden sites, growing space details, site location data, and related site setup information.
- Plant records, wishlist items, care actions, journal entries, measurements, health observations, and harvest records.
- Plant photos and photo metadata stored for your account.
- Pip or plant chat messages, AI summaries, saved memory notes, and other account-linked personalization data.
- Quiz progress, answers, XP, levels, streaks, and feedback linked to your account.
- Notification tokens and account-linked app settings where they are stored by TwinGarden.
Data that may be kept
Some information may be retained even after a selected data deletion request, including:
- Your TwinGarden account profile if you ask to keep your account active.
- Purchase and subscription records handled by Google Play Billing and RevenueCat for billing, refund, tax, fraud prevention, and legal obligations.
- Security, audit, diagnostic, abuse-prevention, or support records where needed to protect users and operate TwinGarden.
- Aggregated or de-identified analytics that can no longer reasonably identify you.
- Care and growth history for plants you remove while keeping your account active may be kept for up to 12 months to improve predictions, then deleted. Full account deletion erases this account-scoped plant history through the account deletion process.
- Backup copies until normal backup rotation removes them.
Timing
We aim to process verified selected-data deletion requests within 30 days. Data in active systems is deleted or de-identified after verification and processing. Backup copies may remain until normal backup rotation completes, generally up to 90 days.
Deleting selected data may remove garden history, photos, AI context, quiz progress, or other app records. Your account can remain active unless you separately request full account deletion.
Need full account deletion?
If you want to delete your TwinGarden account and associated account data, use the TwinGarden account deletion page.
Privacy policy
For more information about how TwinGarden handles data, read the TwinGarden Privacy Policy.